Last updated: September 19, 2026

Refund Policy

Digital goods are prepared for a specific buyer, so refund eligibility depends on the order stage and the issue reported.

Before delivery

If payment cannot be verified or the selected listing becomes unavailable before delivery, contact support for review and an available resolution.

After delivery

Report incorrect credentials or a material mismatch with the listing promptly. Include your order ID and evidence so the issue can be investigated.

Not normally refundable

Completed orders are not normally refundable for a change of mind, an incorrect network/address chosen by the customer, or actions taken on the account after delivery.

How to request review

Open Live support and send your order ID, email used at checkout, and a clear description of the issue. Never include your password.